Shift Lead: Customer Experience & Store Ops

Walgreens; Parkville (MO); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens is seeking a capable store associate to support opening and closing duties in the absence of management. You will handle cash, assist customers, and help maintain accurate inventory and displays to ensure a smooth daily operation.

The role emphasizes delivering a distinctive customer experience, assisting with vendor deliveries, and upholding company policies while working with a team in a fast-paced environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring floor and stock room are ready for the day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, greets them, offers assistance, and resolves issues to ensure a positive experience.
• Coaches team members on customer service best practices to deliver a high-quality experience.
• Hold store keys to open/close without management when needed.
• Assist with vendor deliveries and backdoor access for deliveries.
• Register sales accurately, track scanning errors, price verifications, and voids.
• Assist with inventory counts and rotation, stock organization, and displays.

Skills

Leadership

Customer service

Cash handling

Job description

Walgreens is seeking a capable store associate to support opening and closing duties in the absence of management. You will handle cash, assist customers, and help maintain accurate inventory and displays to ensure a smooth daily operation.

The role emphasizes delivering a distinctive customer experience, assisting with vendor deliveries, and upholding company policies while working with a team in a fast-paced environment.