Shift Lead - Customer Service & Store Operations

S&G Stores; Fenton (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

S&G Stores in Michigan is seeking a Shift Lead to support the store manager in daily operations, supervise staff, and ensure compliance with laws and company policies while helping maximize sales and protect assets.

The role emphasizes providing excellent customer service, maintaining a clean store, handling transactions with integrity, and supporting merchandising and safety procedures.

Qualifications

• Retail experience or customer service experience required.
• Ability to lift up to 50 pounds occasionally and carry 10 pounds frequently.
• Standing for an entire shift and performing physical tasks like climbing, squatting, kneeling, pushing, and pulling.
• Willingness to work varied shifts including weekends, evenings, and holidays.

Responsibilities

• Provides excellent customer service leadership.
• Ensures that all company policies are being followed.
• Promotes and maintains a clean and organized store appearance inside and out.
• Handles cash and card transactions with efficiency and integrity.
• Responds quickly to emergencies for safety and security of customers and employees.
• Ensures merchandising and marketing programs are executed properly and maintains plan-o-gram integrity.
• Monitors store activities to ensure proper transaction procedures.
• Ensures foodservice products are fresh by rotating stock and removing outdated items.

Skills

Retail experience

Customer service

Job description

S&G Stores in Michigan is seeking a Shift Lead to support the store manager in daily operations, supervise staff, and ensure compliance with laws and company policies while helping maximize sales and protect assets.

The role emphasizes providing excellent customer service, maintaining a clean store, handling transactions with integrity, and supporting merchandising and safety procedures.