Shift Lead: Customer Service & Sales Coach

Modwash; Indiana (PA); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Free car washes

Paid training

Team environment

401K match

Insurance options

Career advancement

Job summary

ModWash in Indiana, PA is hiring for a full-time Key Holder responsible for daily operations, opening/closing, and driving membership sales while ensuring every guest has an outstanding experience.

You’ll educate customers on the value of membership, help them pick the best package, and lead a team to meet sales goals in a fast-paced environment.

This role emphasizes customer service, teamwork, and reliability, with base pay plus commission, paid training, and opportunities for career growth.

Qualifications

• A passion for serving others.
• Awesome customer service skills, previous sales experience a plus.
• Outgoing, energetic personality with excellent communication skills.
• Strong interpersonal skills.
• Motivate and encourage your teammates in a fast-paced environment.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Deliver mind blowing customer service. Greet all customers with a smile, a wave and a friendly attitude.
• Actively sell and present each of the ModWash packages and the benefits of unlimited wash memberships.
• Safely guideand assist guests through the ModWash packages, and membership options.
• Actively engage with customers pre/post wash to ensure 100% satisfaction.
• Collaborate with and encourage the team to meet sales goals.
• Execute opening and closing site responsibilities when scheduled. Be responsible for the site standards of service.
• Effectively maintain the on-site equipment and troubleshoot when needed
• Assist in overseeing the productivity, breaks, and safety of all employees
• Continuously seek ways to improve the business
• Ensure compliance with legal requirements and company policies and procedures
• Ensure facilities are always clean and presentable.

Skills

Customer service

Sales experience

Interpersonal skills

Team motivation

Flexible schedule

Job description

ModWash in Indiana, PA is hiring for a full-time Key Holder responsible for daily operations, opening/closing, and driving membership sales while ensuring every guest has an outstanding experience.

You’ll educate customers on the value of membership, help them pick the best package, and lead a team to meet sales goals in a fast-paced environment.

This role emphasizes customer service, teamwork, and reliability, with base pay plus commission, paid training, and opportunities for career growth.