Shift Lead: Customer-First Store Operations

Walgreens; Huntley (IL); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens is seeking a frontline leader to help open and close the store when management is unavailable, ensuring systems start-up, cash handling, and floor readiness for the business day. You will also handle returns, refunds, and cash drops while delivering a friendly, efficient customer experience.

The role emphasizes ownership of store operations, teamwork, and maintaining accurate sales records with a focus on service and compliance with policies.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management and handles required system start-ups, cash handling, and floor readiness.
• Completes product returns, order voids, refunds, cash drops, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Acts as liaison to team members when management is not present and communicates assigned tasks.

Skills

Leadership experience

Customer service

Cash handling

Fluent English

Job description

Walgreens is seeking a frontline leader to help open and close the store when management is unavailable, ensuring systems start-up, cash handling, and floor readiness for the business day. You will also handle returns, refunds, and cash drops while delivering a friendly, efficient customer experience.

The role emphasizes ownership of store operations, teamwork, and maintaining accurate sales records with a focus on service and compliance with policies.