Shift Lead: Customer Experience & Operations Leader

Walgreens; Grand Rapids (MN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a retail professional to open and close the store in the absence of management, handle essential systems start-ups, and ensure readiness for the business day. The role includes cash handling, refunds, and maintaining accurate till records.

You will engage with customers to resolve questions, while modeling Walgreens' service standards and delivering a delightful customer experience across the store.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Preferred: PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.

Skills

Leadership experience

Customer service

English fluency

Education

PTCB certification or state pharmacy license

Tools

POS systems

Job description

Walgreens is seeking a retail professional to open and close the store in the absence of management, handle essential systems start-ups, and ensure readiness for the business day. The role includes cash handling, refunds, and maintaining accurate till records.

You will engage with customers to resolve questions, while modeling Walgreens' service standards and delivering a delightful customer experience across the store.