Shift Lead — Customer-First Coffee Bar Team Leader

Ziggi’s Coffee, LLC; Elizabeth (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a Shift Lead to uphold our values and lead a team in a fast-paced cafe environment. You will serve customers, guide staff, and embody a people-first mentality while ensuring smooth daily operations and high-quality service.

The role emphasizes training, coaching, and hands-on leadership to drive a positive store culture and consistent customer experiences.

Qualifications

• Shift-Lead experience in food or retail preferred.
• Strong organizational and multitasking abilities.
• Thrives in a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills.
• Ability to lead by example and contribute to a positive team culture.

Responsibilities

• Maintain effective communication with staff, managers, and owner to clearly articulate wins and opportunities for improvement.
• Ensure adherence to policies and core values by all staff.
• Train new employees and provide ongoing coaching to current team members.
• Proactively address deviations and delegate tasks to maintain operations.
• Handle customer complaints professionally and empathetically to turn challenges into positive experiences.

Skills

Shift-lead experience

Organizational skills

Multitasking

Communication skills

Team leadership

Job description

Ziggi’s Coffee, LLC is seeking a Shift Lead to uphold our values and lead a team in a fast-paced cafe environment. You will serve customers, guide staff, and embody a people-first mentality while ensuring smooth daily operations and high-quality service.

The role emphasizes training, coaching, and hands-on leadership to drive a positive store culture and consistent customer experiences.