Shift Lead: Customer-Centric Team Leader

Ziggi’s Coffee, LLC; Rockdale (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a Shift Lead to uphold our values and guide the team in delivering exceptional service. You will train new staff, maintain operations, and handle customer interactions with empathy, while ensuring policy adherence and a positive store culture.

This on-site role requires strong communication, organization, and the ability to thrive in a fast-paced environment. Join us to help create memorable experiences for every guest.

Qualifications

• Previous Shift-Lead experience is preferred in food or retail industries.
• Strong organizational and multitasking skills.
• Willingness to thrive in a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills.
• Ability to lead by example and contribute to a positive team culture.

Responsibilities

• Maintain consistent and effective communication with staff, managers, and the store owner, ensuring that wins and opportunities for improvement are clearly articulated.
• Ensure that all staff adhere to company policies and procedures, upholding our core values at all times.
• Train new employees thoroughly and provide ongoing training, support, and coaching to current team members to enhance their skills and confidence.
• Address any process deviations proactively, correcting team members when necessary, and delegating tasks to maintain operational flow.
• Handle customer complaints with professionalism and empathy, striving to turn challenges into positive experiences.
• Money Management: Accurately count registers, complete safe drops, balance the change box, split tips, and manage daily deposits to ensure financial integrity.
• Mystery Shopper Expectations: Understand and uphold the standards of service as outlined by the Leadership Team, training staff accordingly to meet these expectations.
• Daily Recap: Prepare and present a daily recap of store metrics, including deposit totals and Sales Per Man Hour (SPMH), to track performance and identify areas for improvement.
• Inventory Management: Conduct monthly inventory assessments to ensure proper stock levels and efficient use of resources.
• Create and maintain a welcoming atmosphere for customers, ensuring that each visit is enjoyable and memorable.
• Collaborate with team members to innovate and improve service processes, contributing to a culture of continuous improvement.
• Stay updated on new menu items, promotions, and seasonal offerings, effectively communicating this information to both staff and customers.
• Assist in maintaining cleanliness and organization within the store, contributing to a professional and inviting environment.

Skills

Shift Lead Experience

Organizational skills

Multitasking

Communication skills

Team culture

Job description

Ziggi’s Coffee, LLC is seeking a Shift Lead to uphold our values and guide the team in delivering exceptional service. You will train new staff, maintain operations, and handle customer interactions with empathy, while ensuring policy adherence and a positive store culture.

This on-site role requires strong communication, organization, and the ability to thrive in a fast-paced environment. Join us to help create memorable experiences for every guest.