Shift Lead - Customer Experience & Team Development

Wild Fork; Frisco (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) and Company Match

Bonus Plan

Paid Time Off

Job summary

Wild Fork stores are seeking a Store Team Lead to translate the Store Manager's vision into daily action on the sales floor. You will guide and coach SalesAssociates, support onboarding and product knowledge, and execute operational routines to maintain a welcoming, customer-ready environment.

As a hands-on leader, you will focus on execution, customer experience, and team development, ensuring the store remains easy to shop and inviting for both customers and Forkies.

Qualifications

• 1–3 years of experience in retail, grocery, restaurant, or specialty food.
• Demonstrated leadership ability or prior key-holder experience preferred.
• Strong customer service, communication, and problem-solving skills.
• Ability to coach, motivate, and model the behaviors expected of the team.
• Comfortable working in a fast-paced, customer-focused environment.
• Ability to lift to 50 lbs and stand/walk for 8–10 hours, including freezer exposure.
• Flexible availability (mornings, evenings, weekends, holidays).
• Familiarity with POS systems, scheduling tools, or Microsoft 365 is a plus.

Responsibilities

• Lead the store during assigned shifts, ensuring customer readiness and proper coverage.
• Execute opening and closing routines as directed by the Store Manager.
• Maintain temperature logs, food safety standards, sanitation routines, and freezer management.
• Ensure accurate cash handling and adherence to SOPs.
• Identify operational gaps and elevate appropriately.
• Model and teach Wild Fork’s service steps to deliver a personal chef and friendly butcher experience.
• Coach associates to engage customers, build baskets, and drive conversions.
• Deliver on-the-job training and provide real-time coaching to the team.

Skills

Leadership

Customer service

Communication

Problem solving

Coaching

Team motivation

Tools

POS systems

Scheduling tools

Microsoft 365

Job description

Wild Fork stores are seeking a Store Team Lead to translate the Store Manager's vision into daily action on the sales floor. You will guide and coach SalesAssociates, support onboarding and product knowledge, and execute operational routines to maintain a welcoming, customer-ready environment.

As a hands-on leader, you will focus on execution, customer experience, and team development, ensuring the store remains easy to shop and inviting for both customers and Forkies.