Store Team Lead: Customer Experience & Shift Coach

Wild Fork Foods; Bensalem Township (Bucks County); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Health Reimbursement Account, Flexible

Monthly Bonus Plan

401(k) and Company Match

PTO: Vacation, Sick, Birthday PTO

Culinary Perks: Culinary Training, Che

Chew on This – Monthly Product Giveawa

Wild Chef – Monthly Allowance to Shop

Job summary

Wild Fork Foods is seeking a Store Team Lead to implement the Store Manager’s vision on the sales floor. You will lead the team during shifts, ensure a welcoming, customer-ready environment, and deliver Wild Fork’s personal chef and friendly butcher service philosophy.

You will coach Sales Associates, support onboarding and product knowledge training, and execute daily routines with a hands-on leadership style focused on execution, customer experience, and team development.

Qualifications

• 1–3 years of experience in retail, grocery, restaurant, or specialty food.
• Demonstrated leadership ability or prior key-holder experience.
• Strong customer service, communication, and problem-solving skills.
• Ability to coach, motivate, and model the behaviors expected of the team.
• Flexible availability (mornings, evenings, weekends, holidays).
• Ability to lift to 50 lbs. and stand/walk for 8–10 hours, including freezer exposure.
• Familiarity with POS systems, scheduling tools, or Microsoft 365 is a plus.

Responsibilities

• Lead the store during assigned shifts, ensuring customer readiness, cleanliness, and proper coverage.
• Execute opening and closing routines as directed by the Store Manager.
• Maintain accurate temperature logs, food safety standards, sanitation routines, and freezer management.
• Ensure accurate cash handling and adherence to SOPs.
• Identify operational gaps and elevate appropriately.
• Monitors business needs throughout the shift and adjust priorities, floor coverage, and team focus based on traffic patterns, service demands and sales opportunities.

Skills

Leadership ability

Customer service

Coaching

Team motivation

Tools

POS systems

Scheduling tools

Microsoft 365

Job description

Wild Fork Foods is seeking a Store Team Lead to implement the Store Manager’s vision on the sales floor. You will lead the team during shifts, ensure a welcoming, customer-ready environment, and deliver Wild Fork’s personal chef and friendly butcher service philosophy.

You will coach Sales Associates, support onboarding and product knowledge training, and execute daily routines with a hands-on leadership style focused on execution, customer experience, and team development.