Store Team Lead — Elevate Customer Experience & Training

Pilgrim; Tampa (FL); On-site; USD 24,796 - 33,062; Full time

Job summary

Wild Fork is seeking a Team Leader to support store leadership by overseeing daily operations, delegating tasks, and monitoring team performance. You will provide a Personal Chef shopping experience and train sales leaders to do the same, fostering collaboration and innovative strategies to boost productivity.

Compensation is $21 per hour with a monthly bonus potential. You will be a Brand Ambassador, ensure best-in-class service, and drive adherence to company policies while developing your

Qualifications

• High school diploma or equivalent preferred not required
• 2+ years of customer service experience in retail, hospitality, or restaurant is required
• Minimum 1-2 years of leadership or management experience in a retail, grocery, or high-volume customer service environment
• Excellent verbal communication skills, with the ability to communicate effectively with a wide range of people, by showing interest and carefully listening to their needs required
• Enjoy interacting and engaging with customers and team members
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
• The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings, weekends and holidays
• Work with integrity as part of a team towards a shared vision while respecting the opinions of others
• Takes initiative and is able to collaborate with the SSL on the implementation of new ideas
• SAP
• Order Management Systems
• Microsoft Office

Responsibilities

• Deliver a Wild Fork Personal Chef shopping experience to all customers and ensure all team members have the knowledge and confidence to deliver best in class customer service.
• Be a true subject matter expert in all our product categories, have extensive knowledge of all our programs and cascade this down to team members.
• Take ownership and be an example to our Sales Leaders by conducting oneself as a Brand Ambassador, showing passion for our people and customers.
• Show determination to handle complaints from customers and partner with Customer Service and QA as outlined in SOPs for customer complaints.
• Ensure all employees adhere to the company’s policies and guidelines.
• Lead on-the-job training for all new joiners and ensure onboarding, online learning, and product knowledge training.
• Collaborate with SSL to ensure schedules allow for shadowing and training.
• Lead continuous training programs and promote participation in training initiatives.
• Attend marketing and product training calls and inform teams about upcoming campaigns and events.

Skills

Training

Salesmanship

Leadership

SAP

Order Management Systems

Microsoft Office

Tools

SAP

Order Management Systems

Microsoft Office

Job description

Wild Fork is seeking a Team Leader to support store leadership by overseeing daily operations, delegating tasks, and monitoring team performance. You will provide a Personal Chef shopping experience and train sales leaders to do the same, fostering collaboration and innovative strategies to boost productivity.

Compensation is $21 per hour with a monthly bonus potential. You will be a Brand Ambassador, ensure best-in-class service, and drive adherence to company policies while developing your