Shift Lead - Customer Experience & Team Coaching

28059 Jersey Mike's Subs Columbia; Columbia (MD); On-site; USD 17,908 - 24,796; Full time

Job summary

28059 Jersey Mike's Subs in Columbia, Maryland is looking for a Shift Leader to enhance store operations and customer experience. Key responsibilities include coaching staff in customer service, managing food quality, handling cash, and ensuring cleanliness. Candidates should have a high school diploma, at least one year of quick service restaurant (QSR) experience, and must be 18 years or older to operate equipment. This role is essential to maintain Jersey Mike's high standards and lead a crew effectively.

Qualifications

• 1 year QSR experience preferred.
• Must be 18 years or older to operate the slicer.
• Serve Safe Certification – Food Handler.
• Must have reliable transportation.

Responsibilities

• Coaching the staff to deliver amazing customer service.
• Producing high quality food.
• Handling cash and following training programs.
• Maintaining cleanliness and sanitation practices.
• Managing and leading a crew of 2 to 5 people.

Skills

Customer service skills

Food quality management

Team leadership

Time management

Education

High school degree or equivalent

Tools

Slicer

Job description

28059 Jersey Mike's Subs in Columbia, Maryland is looking for a Shift Leader to enhance store operations and customer experience. Key responsibilities include coaching staff in customer service, managing food quality, handling cash, and ensuring cleanliness. Candidates should have a high school diploma, at least one year of quick service restaurant (QSR) experience, and must be 18 years or older to operate equipment. This role is essential to maintain Jersey Mike's high standards and lead a crew effectively.