Shift Lead & Customer Experience Champion

KPH HEALTHCARE SERVICES, INC; Bomoseen (VT); On-site; USD 36,000 - 52,000; Full time

Job summary

KPH Healthcare Services, Inc. is seeking a supervisor to provide leadership in the absence of store management. The role involves performing opening and closing procedures when management is unavailable and guiding the store crew to ensure smooth operations.

The position includes representing management in customer service matters and completing mandatory training programs, with additional duties as assigned to support daily store performance.

Responsibilities

• Ability to fulfill all duties listed for a Customer Experience Advocate
• May carry out all opening and closing procedures in the absences of store management
• May supervise store’s crew through assigning, directing and following up of activities, in the absence of store management
• May represent management in resolving customer service issues
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Job description

KPH Healthcare Services, Inc. is seeking a supervisor to provide leadership in the absence of store management. The role involves performing opening and closing procedures when management is unavailable and guiding the store crew to ensure smooth operations.

The position includes representing management in customer service matters and completing mandatory training programs, with additional duties as assigned to support daily store performance.