Shift Lead: Customer Experience & Store Ops

Walgreens Co.; Kankakee (IL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Illinois seeks a store team member to open/close in manager's absence and prepare the floor for the business day, including backdoor deliveries and cash handling.

You will greet customers, assist with products and services, resolve issues to ensure a positive experience, and model Walgreens service traits for a distinctive customer journey. This role requires English fluency and basic supervisory experience; state requirements may include PTCB certification or a pharmacy

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of store management, including systems start-ups and cash handling.
• Complete returns, order voids, customer refunds, cash drops to the safe, and provide change to cash registers.
• Model and deliver a distinctive customer experience.
• Engage customers by greeting and assisting with products and services; resolve issues to ensure positive experience.
• Coordinate with team on inventory, pricing, and store maintenance tasks.

Skills

English fluency

Leadership experience

Customer service

Education

PTCB certification or pharmacy license (state)

Job description

Walgreens Co. in Illinois seeks a store team member to open/close in manager's absence and prepare the floor for the business day, including backdoor deliveries and cash handling.

You will greet customers, assist with products and services, resolve issues to ensure a positive experience, and model Walgreens service traits for a distinctive customer journey. This role requires English fluency and basic supervisory experience; state requirements may include PTCB certification or a pharmacy