Shift Lead - Customer Experience & Store Ops

Walgreens; West Caldwell (NJ); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in New Jersey seeks a locationally flexible team member to open and close the store in managements absence, handle cash and Returns, and deliver a distinctive customer experience. You will assist with back door access for deliveries and support pricing, displays, and inventory accuracy.

The role emphasizes customer service, teamwork, and compliance with policies. Prior leadership or key holder experience is valued, along with English fluency and relevant certifications.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Prefer knowledge of store inventory control.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of management, including required systems start-ups and cash handling.
• Handles returns, refunds, cash drops, and provides change to registers.
• Delivers distinctive and delightful customer service.
• Engages customers, resolves issues, and assists with products and services.
• Coaches team members, manages vendor deliveries, pricing, and display resets.
• Maintains accurate inventory counts and ensures pricing/signage are compliant.
• Performs basic bookkeeping and maintains store cleanliness and appearance.

Job description

Walgreens in New Jersey seeks a locationally flexible team member to open and close the store in managements absence, handle cash and Returns, and deliver a distinctive customer experience. You will assist with back door access for deliveries and support pricing, displays, and inventory accuracy.

The role emphasizes customer service, teamwork, and compliance with policies. Prior leadership or key holder experience is valued, along with English fluency and relevant certifications.