Shift Lead - Retail Operations & Customer Experience

Walgreens; Ventnor City (NJ); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in Ventnor City, NJ seeks an on-site team member to help open and close the store in management's absence, handle cash and back-office tasks, and deliver a top-tier customer experience. You will assist with pricing, inventory, and maintaining displays while ensuring compliance and a welcoming atmosphere for customers.

The role emphasizes reliable leadership, strong English communication, and a commitment to store operations and customer service excellence.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, refunds, cash drops, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and questions to ensure a positive experience.
• Assists with pricing, inventory, backroom organization, and displays as needed.
• Maintains store cleanliness and compliance with policies and procedures.

Skills

Leadership experience

English proficiency

Tools

Store systems knowledge

Job description

Walgreens in Ventnor City, NJ seeks an on-site team member to help open and close the store in management's absence, handle cash and back-office tasks, and deliver a top-tier customer experience. You will assist with pricing, inventory, and maintaining displays while ensuring compliance and a welcoming atmosphere for customers.

The role emphasizes reliable leadership, strong English communication, and a commitment to store operations and customer service excellence.