Shift Lead — Customer Experience & Store Operations

Walgreens; Williamstown (NJ); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in Williamstown, NJ is seeking team members who can open and close the store in the absence of management, handle cash and returns, and provide a delightful customer experience. You will greet customers, resolve issues, and support backroom and inventory operations.

The role emphasizes strong English communication, teamwork, and adherence to pricing and safety standards. Equal opportunity employer; salary ranges posted online.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Prefer knowledge of store inventory control.
• Arrest and conviction records may be considered for employment.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, refunds, cash drops to the safe, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and assisting with products and services.
• Resolves customer issues to ensure a positive experience.
• Assists with and coaches team members on vendor deliveries and backroom processes.
• Registers all sales, and records scanning errors and price verifications.
• Maintains accurate inventory counts and store conditions.

Skills

Leadership experience

Retail key holder

Customer service

Job description

Walgreens in Williamstown, NJ is seeking team members who can open and close the store in the absence of management, handle cash and returns, and provide a delightful customer experience. You will greet customers, resolve issues, and support backroom and inventory operations.

The role emphasizes strong English communication, teamwork, and adherence to pricing and safety standards. Equal opportunity employer; salary ranges posted online.