Shift Lead - Customer Experience & Store Ops

Kph-Healthcare-Services; Town of Whitestown (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Paycom - ATS in Whitestown, NY is seeking a supervisor to lead the store in the absence of management and ensure smooth daily operations. You will open and close procedures, supervise crew, handle customer service issues, and complete mandatory training, with additional duties as assigned.

The role emphasizes reliable leadership, adherence to regulations, and a proactive approach to resolving customer concerns while maintaining store standards and service quality.

Qualifications

• High school diploma or GED required.
• AS degree or higher preferred.
• 2+ years of related experience preferred.

Responsibilities

• Provide supervisory leadership in absence of store management.
• Open and close procedures in the absence of store management.
• Direct and follow up on crew activities.
• Represent management in resolving customer service issues.
• Complete mandatory and regulatory training.
• Perform other duties as assigned.

Skills

Customer service

Supervisory leadership

Leadership

Education

High School Diploma or GED

AS Degree or Higher

Job description

Paycom - ATS in Whitestown, NY is seeking a supervisor to lead the store in the absence of management and ensure smooth daily operations. You will open and close procedures, supervise crew, handle customer service issues, and complete mandatory training, with additional duties as assigned.

The role emphasizes reliable leadership, adherence to regulations, and a proactive approach to resolving customer concerns while maintaining store standards and service quality.