Shift Supervisor: Customer Experience Leader

Kph-Healthcare-Services; Village of Lake Placid (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Paycom - ATS is seeking a Customer Experience Supervisor to lead the store team in the absence of management. You will supervise crew, open and close procedures, and ensure daily operations run smoothly.

This role emphasizes resolving customer service issues, completing mandatory training, and maintaining high service standards across shifts. A stable, customer-focused environment awaits the right candidate.

Qualifications

• Minimum: High School Diploma (or currently enrolled) or GED.
• Preferred: AS Degree or Higher.
• Experience: 2+ years previous experience in related position.

Responsibilities

• Provide supervisory leadership in the absence of store management.
• Carry out opening and closing procedures in theAbsence of store management.
• Supervise store crew through assigning, directing and following up of activities in the absence of store management.
• Represent management in resolving customer service issues.
• Complete all mandatory and regulatory training programs.
• Perform other duties as assigned.

Skills

Supervisory leadership

Customer experience advocacy

Shift leadership

Education

High School Diploma or GED

AS degree or higher

Job description

Paycom - ATS is seeking a Customer Experience Supervisor to lead the store team in the absence of management. You will supervise crew, open and close procedures, and ensure daily operations run smoothly.

This role emphasizes resolving customer service issues, completing mandatory training, and maintaining high service standards across shifts. A stable, customer-focused environment awaits the right candidate.