Shift Supervisor & Customer Experience Lead

Paycom - ATS; Town of Cicero (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Paycom - ATS in Town of Cicero, NY, seeks a supervisory Customer Experience Advocate to support store leadership on shift and oversee the crew to ensure service standards.

The role includes opening/closing procedures in the absence of management, supervising staff, and resolving customer issues while completing required training. Candidates typically have a high school diploma and 2+ years in related roles.

Qualifications

• Minimum: High School Diploma or GED; currently enrolled acceptable.
• 2+ years experience in related position (preferred).
• Ability to supervise crew and resolve customer service issues.

Responsibilities

• Fulfill duties of a Customer Experience Advocate on shift.
• Open and close procedures in the absence of management.
• Supervise crew by assigning and following up on tasks.
• Represent management in resolving customer service issues.
• Complete mandatory regulatory training programs.

Skills

Supervisory leadership

Customer service

Training

Education

High School Diploma or GED

AS Degree or Higher

Job description

Paycom - ATS in Town of Cicero, NY, seeks a supervisory Customer Experience Advocate to support store leadership on shift and oversee the crew to ensure service standards.

The role includes opening/closing procedures in the absence of management, supervising staff, and resolving customer issues while completing required training. Candidates typically have a high school diploma and 2+ years in related roles.