Shift Lead: Customer Experience & Operations

Paycom - ATS; City of Cortland (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Paycom - ATS is seeking a supervisory leader to support store operations in the absence of management. The role includes supervising the crew, handling opening/closing duties, and resolving customer service issues while ensuring regulatory training is completed.

The candidate should have a minimum High School Diploma or GED, with AS Degree preferred, and 2+ years of related experience. This position emphasizes leadership on a store level and adherence to company standards.

Qualifications

• Minimum: High School Diploma (or GED) or equivalent.
• Preferred: AS Degree or Higher.
• Preferred: 2+ years experience in related position.

Responsibilities

• Supervise store crew in the absence of store management by directing and following up on tasks.
• Carry out opening and closing procedures when manager is unavailable.
• Represent management to resolve customer service issues.
• Complete all mandatory and regulatory training programs.
• Perform other duties as assigned.

Skills

Supervisory leadership

Customer service

Opening/Closing

Training compliance

Education

High School Diploma or GED

AS Degree

Job description

Paycom - ATS is seeking a supervisory leader to support store operations in the absence of management. The role includes supervising the crew, handling opening/closing duties, and resolving customer service issues while ensuring regulatory training is completed.

The candidate should have a minimum High School Diploma or GED, with AS Degree preferred, and 2+ years of related experience. This position emphasizes leadership on a store level and adherence to company standards.