Shift Lead: Customer Experience & Store Operations

Walgreens; Latham (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in New York is seeking a retail team member to open and close the store, handle cash operations, and ensure a welcoming customer experience. You will assist with deliveries through the back door, process refunds, and maintain accurate records at the registers.

The role requires English fluency and at least one year of leadership or key holder experience. This position emphasizes customer service, inventory control, pricing accuracy, and compliance with store policies.

Qualifications

• Minimum 1 year of leadership or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, handling required systems start-ups and cash handling.
• Completes cash drops, refunds, and maintains accuracy of cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Greet customers, offer assistance with products and services, and resolve issues to ensure a positive experience.
• Assist with vendor deliveries, backdoor openings, inventory, pricing changes, and shelf/display setups.
• Maintain store cleanliness, inventory counts, and compliance with policies and local regulations.

Skills

Leadership experience

English fluency

Job description

Walgreens in New York is seeking a retail team member to open and close the store, handle cash operations, and ensure a welcoming customer experience. You will assist with deliveries through the back door, process refunds, and maintain accurate records at the registers.

The role requires English fluency and at least one year of leadership or key holder experience. This position emphasizes customer service, inventory control, pricing accuracy, and compliance with store policies.