Shift Lead: Customer Experience & Store Ops

Walgreens; South Haven (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in South Haven, MI is seeking a Store Support Associate to assist with opening/closing, cash handling, and delivering a high-quality customer experience. The role includes processing returns, refunds, and price changes while maintaining accurate inventory and displays.

The position requires leadership experience, fluent English, and PTCB certification or pharmacy license as applicable.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of management; handles required system start-ups and cash handling.
• Completes product returns, order voids, refunds, cash drops, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Registers sales accurately; notes scanning errors and price verifications.
• Assists with vendor deliveries and back door access for deliveries.
• Maintains store inventory, pricing, and displays; follows policies and procedures.

Skills

Retail leadership

Customer service

Cash handling

Store operations

Communication

Education

PTCB certification

Pharmacy license

Job description

Walgreens in South Haven, MI is seeking a Store Support Associate to assist with opening/closing, cash handling, and delivering a high-quality customer experience. The role includes processing returns, refunds, and price changes while maintaining accurate inventory and displays.

The position requires leadership experience, fluent English, and PTCB certification or pharmacy license as applicable.