Shift Lead: Customer Experience & Store Operations

Walgreens; Warren (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Warren, MI is seeking a team member to manage opening and closing duties, handle cash, and ensure the floor and stock room are ready for the day. You will assist with vendor deliveries, pricing signage, and basic store maintenance.

You will engage customers, resolve issues, and model a delightful service style. The role requires one year of leadership or key holder experience and fluent English; PTCB certification or pharmacy license may be required by state.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of management; handles required cash handling and ensures readiness for the business day.
• Completes product returns, refunds, cash drops, and provides change as requested to registers.
• Delivers a distinctive and delightful customer experience; greets and assists customers.

Skills

Leadership experience

English proficiency

Education

PTCB certification or pharmacy license

Tools

Store systems knowledge

POS systems

Job description

Walgreens in Warren, MI is seeking a team member to manage opening and closing duties, handle cash, and ensure the floor and stock room are ready for the day. You will assist with vendor deliveries, pricing signage, and basic store maintenance.

You will engage customers, resolve issues, and model a delightful service style. The role requires one year of leadership or key holder experience and fluent English; PTCB certification or pharmacy license may be required by state.