Shift Lead: Customer Experience & Store Ops

Walgreens; Severn (MD); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a dedicated team member to support store operations and guest experience. This role opens and closes the store in management's absence, handles cash and pricing tasks, and helps ensure the floor and stock room are ready for the business day.

You will greet customers, assist with products and services, resolve issues, and model best-in-class service. The position supports warehouse coordination, displays, inventory accuracy, and compliance with policies while maintaining a

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and required systems start-ups.
• Completes product returns, order voids, customer refunds, and cash drops.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and assisting with products and services; resolves issues to ensure a positive experience.
• Maintains stock room and floor readiness, including inventory counts and pricing responsibilities.
• Assists with displays, promotions, pricing changes, and compliance with local regulations.

Skills

Leadership experience

Job description

Walgreens is seeking a dedicated team member to support store operations and guest experience. This role opens and closes the store in management's absence, handles cash and pricing tasks, and helps ensure the floor and stock room are ready for the business day.

You will greet customers, assist with products and services, resolve issues, and model best-in-class service. The position supports warehouse coordination, displays, inventory accuracy, and compliance with policies while maintaining a