Shift Lead - Customer Experience & Store Ops

Walgreens; Rogers (AR); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a vigilant team member to open and close the store when management is not available, handling critical cash and safety procedures to ensure a smooth start and end of business. You will engage customers with a friendly, proactive approach and support daily operations with accuracy and care.

Role emphasizes exemplary customer service, proper store maintenance, and collaboration with team members to meet brand standards and regulatory requirements.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of store management.
• Open back door of store for deliveries and ensure readiness for the business day.
• Complete cash handling tasks: returns, refunds, cash drops, and provide change to cash registers.
• Model and deliver a distinctive customer experience.
• Assist with inventory, pricing, and merchandising as needed.
• Maintain clean, orderly store condition and comply with policies.

Skills

Leadership

Customer service

Cash handling

Store operations

Job description

Walgreens is seeking a vigilant team member to open and close the store when management is not available, handling critical cash and safety procedures to ensure a smooth start and end of business. You will engage customers with a friendly, proactive approach and support daily operations with accuracy and care.

Role emphasizes exemplary customer service, proper store maintenance, and collaboration with team members to meet brand standards and regulatory requirements.