Shift Lead: Customer Experience & Store Ops

Walgreens; Rochelle (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens stores in Rochelle, IL seek team members who can open and close the store when management is not present, handle cash and refunds, and ensure the floor and stock room are prepared for the business day. You will engage customers, maintain displays, and support inventory accuracy.

The role emphasizes delivering a delightful customer experience and supporting store operations, pricing, and backroom processes in a fast-paced retail environment.

Qualifications

• 1 year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• PTCB certification or state pharmacy license as required by state.

Responsibilities

• Open/close the store in absence of management, including cash handling and ensuring readiness for business day.
• Complete returns, refunds, cash drops, and provide change to registers.
• Deliver a distinctive and delightful customer experience.
• Engage customers and patients, assist with products/services, resolve issues.
• Assist with ordering, pricing, displays, and inventory accuracy.
• Maintain store systems, equipment knowledge, and backroom operations.

Skills

Leadership experience

Supervisory experience

Retail key holder

English fluency

Education

PTCB certification or state pharmacy license

Tools

Store systems knowledge

Job description

Walgreens stores in Rochelle, IL seek team members who can open and close the store when management is not present, handle cash and refunds, and ensure the floor and stock room are prepared for the business day. You will engage customers, maintain displays, and support inventory accuracy.

The role emphasizes delivering a delightful customer experience and supporting store operations, pricing, and backroom processes in a fast-paced retail environment.