Shift Lead - Customer Experience & Store Ops

Walgreens; Park Ridge (IL); On-site; USD 23,000 - 32,000; Part time

Job summary

Walgreens in Park Ridge, IL seeks a team member to open and close the store when management is absent, manage cash and customer transactions, and deliver a standout customer experience. You will support inventory, pricing, displays, and vendor deliveries while maintaining store standards and compliance.

This role emphasizes cash handling, customer service, and collaborative teamwork to ensure smooth daily operations and a positive shopping environment.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.
• Knowledge of store policies and procedures is a plus.

Responsibilities

• Open and close the store in the absence of management and ensure systems start-up.
• Handle cash, returns, refunds, cash drops, and provide change to registers.
• Deliver a distinctive and delightful customer experience.
• Greet customers, assist with products and services, and resolve issues.
• Assist with vendor deliveries, backroom operations, and price changes.
• Maintain inventory accuracy and support displays and resets.
• Assist with housekeeping, signage, and compliance with regulations.

Skills

Leadership

Customer service

Cash handling

Inventory control

Store operations

Education

English proficiency

Tools

POS systems

Job description

Walgreens in Park Ridge, IL seeks a team member to open and close the store when management is absent, manage cash and customer transactions, and deliver a standout customer experience. You will support inventory, pricing, displays, and vendor deliveries while maintaining store standards and compliance.

This role emphasizes cash handling, customer service, and collaborative teamwork to ensure smooth daily operations and a positive shopping environment.