Shift Lead: Customer Experience & Store Ops

Walgreens; Randallstown (MD); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens in Maryland seeks a customer-focused leader to drive in-store service and operations. You will greet customers, resolve issues, and coach teammates on service best practices—emphasizing proactive help, courtesy, and Walgreens service traits.

You will support opening/closing, inventory control, pricing, displays, and vendor deliveries while ensuring clean, compliant store presentation. English fluency and prior leadership are required.

Qualifications

• Minimum 1 year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Preferred knowledge of store inventory control.
• We will consider employment of qualified applicants with arrest and conviction records.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Greet customers and assist with products and services to ensure a positive experience.
• Open/close the store, hold keys, and support backroom operations.
• Register sales accurately, verify prices, and handle voids or errors.
• Review order exceptions, assist with vendor deliveries, and manage returns.
• Assist with displays, pricing, and signage to reflect promotions and local regulations.
• Maintain inventory accuracy across stockrooms and departments.

Skills

Leadership experience

English fluency

Store inventory knowledge

Education

High school diploma or equivalent

PTCB certification or pharmacy license (as required)

Job description

Walgreens in Maryland seeks a customer-focused leader to drive in-store service and operations. You will greet customers, resolve issues, and coach teammates on service best practices—emphasizing proactive help, courtesy, and Walgreens service traits.

You will support opening/closing, inventory control, pricing, displays, and vendor deliveries while ensuring clean, compliant store presentation. English fluency and prior leadership are required.