Shift Lead — Customer Experience & Store Ops

Walgreens; Elkton (MD); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Elkton, MD seeks a retail professional to support store operations, cash handling, and customer service. The role involves opening/closing the store, processing returns, refunds, and ensuring accurate pricing and inventory.

You will engage customers, assist with vendor deliveries, and help maintain an orderly store environment. Candidates should have at least one year in a supervisory or keyholder role, be fluent in English, and hold or obtain PTCB certification or pharmacy license

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Holds store keys to open/close without management; assists with vendor deliveries and inventory reconciliation.

Skills

Leadership experience

English proficiency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Elkton, MD seeks a retail professional to support store operations, cash handling, and customer service. The role involves opening/closing the store, processing returns, refunds, and ensuring accurate pricing and inventory.

You will engage customers, assist with vendor deliveries, and help maintain an orderly store environment. Candidates should have at least one year in a supervisory or keyholder role, be fluent in English, and hold or obtain PTCB certification or pharmacy license