Shift Lead: Customer Experience & Store Operations

Walgreens; Forest Hill (AL); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens is seeking a Customer Experience leader to greet customers, assist with products and services, and resolve issues to ensure a positive shopping experience.

You will model service best practices, supervise team members, manage store operations from opening to closing, handle inventory, pricing, and displays, and support the pharmacy out window as needed. Requires at least one year of leadership or retail supervisory experience and fluent English; PTCB/pharmacy license preferred.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains or maintains required PTCB certification or pharmacy license as required by state (preferred).

Responsibilities

• Greet customers and assist with products and services to ensure a positive experience.
• Resolve customer issues and answer questions to delight customers.
• Assist with and coach team on store operations, including opening/closing, pricing, and merchandising.
• Maintain accurate inventory and convey price changes and signage per local regulations.
• Assist pharmacy-related tasks when requested and uphold store policies.

Skills

Leadership experience

Retail experience

English proficiency

Tools

Store systems

Job description

Walgreens is seeking a Customer Experience leader to greet customers, assist with products and services, and resolve issues to ensure a positive shopping experience.

You will model service best practices, supervise team members, manage store operations from opening to closing, handle inventory, pricing, and displays, and support the pharmacy out window as needed. Requires at least one year of leadership or retail supervisory experience and fluent English; PTCB/pharmacy license preferred.