Shift Lead - Customer Experience & Store Ops Coach

Walgreens; Edgewater (MD); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens in Edgewater, MD is seeking a Customer Experience/Store Operations role to engage customers, assist with products, and resolve issues. You will model service best practices, greet customers, and proactively help shoppers to ensure a distinctive experience.

The role also covers store operations, inventory accuracy, pricing changes, display development, and backroom coordination. Strong English and one year of leadership experience are preferred.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer issues and answer questions to ensure a positive customer experience.
• Assist with and coach team members in store operations, inventory, and pricing tasks.
• Maintain accurate inventory counts and ensure proper signage and pricing.
• Support with cash handling, register accuracy, and basic bookkeeping activities.
• Assist with store maintenance, displays, and backroom organization.
• Support compliance with state/local laws regarding regulated products.”],
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Skills

Leadership experience

Fluent English

Job description

Walgreens in Edgewater, MD is seeking a Customer Experience/Store Operations role to engage customers, assist with products, and resolve issues. You will model service best practices, greet customers, and proactively help shoppers to ensure a distinctive experience.

The role also covers store operations, inventory accuracy, pricing changes, display development, and backroom coordination. Strong English and one year of leadership experience are preferred.