Shift Lead: Customer Experience & Store Ops

Walgreens; Aberdeen (MD); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Aberdeen, MD is seeking a team member to support store opening/closing, cash handling, and customer service. You will assist with inventory, pricing, and display updates while delivering a distinctive customer experience.

The role emphasizes leadership-ready responsibilities, ensuring accurate transactions and proactive assistance to customers. English fluency is required, and a PTCB or pharmacy license is preferred where applicable.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Handles returns, refunds, cash drops, and provides change for registers.
• Delivers a distinctive and delightful customer experience.
• Engages customers, greets and assists with products and services, resolves issues.
• Supports inventory accuracy, pricing, and basic display maintenance.

Skills

Leadership

Customer service

Cash handling

Retail operations

Job description

Walgreens in Aberdeen, MD is seeking a team member to support store opening/closing, cash handling, and customer service. You will assist with inventory, pricing, and display updates while delivering a distinctive customer experience.

The role emphasizes leadership-ready responsibilities, ensuring accurate transactions and proactive assistance to customers. English fluency is required, and a PTCB or pharmacy license is preferred where applicable.