Shift Lead: Customer Experience & Store Ops

Walgreens; Plano (TX); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens in Plano, TX is seeking a capable leader to cover store openings and closings in the absence of management, while ensuring floor and stock room readiness and secure back door deliveries. The role includes accurate cash handling and ensuring registers balance at shift end.

You will engage customers, resolve questions, and model a distinctive Walgreens customer experience while supporting inventory control, merchandising, and basic store operations.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing and speaking English.
• Knowledge of store inventory control is preferred.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management and ensures readiness of floors and stock rooms.
• Handles returns, refunds, cash drops, and cash register accuracy.
• Models and delivers a distinctive and delightful customer experience.
• Assists with inventory counts, pricing changes, and merchandising with policy compliance.

Skills

Leadership experience

English fluency

Customer service

Education

PTCB certification or pharmacy license

Job description

Walgreens in Plano, TX is seeking a capable leader to cover store openings and closings in the absence of management, while ensuring floor and stock room readiness and secure back door deliveries. The role includes accurate cash handling and ensuring registers balance at shift end.

You will engage customers, resolve questions, and model a distinctive Walgreens customer experience while supporting inventory control, merchandising, and basic store operations.