Shift Lead: Customer Experience & Store Ops

Walgreens; Killeen (TX); On-site; USD 48,712,000 - 57,308,000; Full time

Job summary

Walgreens is seeking a Store Team Leader in Texas who will open and close the store when management is not present, handle cash duties, and ensure the floor and stockroom are ready for the business day.

The role emphasizes delivering a distinctive customer experience, engaging with customers, and coaching team members on service standards while supporting inventory, pricing, and store maintenance tasks.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store when management is absent, including cash handling and inventory readiness.
• Handles returns, refunds, cash drops, and provides change.
• Delivers a distinctive and positive customer experience.
• Engages customers, assists with products and services, and resolves issues.
• Models customer service best practices for team members.
• Manages basic store operations: pricing, signage, backroom stock, and housekeeping.

Job description

Walgreens is seeking a Store Team Leader in Texas who will open and close the store when management is not present, handle cash duties, and ensure the floor and stockroom are ready for the business day.

The role emphasizes delivering a distinctive customer experience, engaging with customers, and coaching team members on service standards while supporting inventory, pricing, and store maintenance tasks.