Shift Lead: Customer Experience & Store Ops

Walgreens Co.; Peru (IL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a store team member to open/close the store in the manager's absence, handle cash and backroom tasks, and ensure floor readiness for business hours. You will greet customers, resolve issues, and support merchandising and inventory accuracy.

The role emphasizes customer experience, adherence to pricing and regulatory tasks, and collaboration with management to maintain shop standards.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent reading, writing, and speaking English.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and system start-ups.
• Completes product returns, refunds, cash drops to the safe, and provides change to registers.
• Engages customers, greets and assists with products and services to ensure a positive experience.
• Maintains inventory counts, pricing tasks, and signage; supports backroom and vendor deliveries.
• Registers sales, reviews price verifications, and handles order exceptions on release day.
• Assists with displays, resets, and merchandising, including promotional and seasonal setups.

Skills

Leadership experience

English fluency

Customer service

Store inventory control

Education

Pharmacy license or certification

Tools

POS system

Cash register

Job description

Walgreens Co. is seeking a store team member to open/close the store in the manager's absence, handle cash and backroom tasks, and ensure floor readiness for business hours. You will greet customers, resolve issues, and support merchandising and inventory accuracy.

The role emphasizes customer experience, adherence to pricing and regulatory tasks, and collaboration with management to maintain shop standards.