Shift Lead - Customer Experience & Store Ops

Walgreens; Maple Valley (WA); On-site; USD 26,174 - 30,307; Full time

Job summary

Walgreens in Maple Valley seeks an energetic team member to help open and close the store when management is absent, ensuring all systems start-up and cash handling are completed accurately. You will resolve customer questions, assist with product returns, refunds, and cashier duties while delivering a distinctive customer experience.

The role emphasizes excellent service, collaboration with team, and maintaining store standards including pricing and displays.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Prefer knowledge of store inventory control.
• Obtains and maintains PTCB certification or state pharmacy license as required.

Responsibilities

• Opens and closes the store in the absence of store management, handling required systems start-ups and cash.
• Completes product returns, refunds, cash drops to the safe, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, greets and assists with products and services, resolves issues.
• Serves as a liaison between management and team members when management is not present.
• Responsible for basic department pricing, signage, and local regulatory compliance tasks.
• Assist with bookkeeping activities and maintaining store appearance and maintenance.

Skills

Leadership experience

Customer service

Cash handling

Store operations

English fluency

Education

PTCB certification or pharmacy license (state)

Job description

Walgreens in Maple Valley seeks an energetic team member to help open and close the store when management is absent, ensuring all systems start-up and cash handling are completed accurately. You will resolve customer questions, assist with product returns, refunds, and cashier duties while delivering a distinctive customer experience.

The role emphasizes excellent service, collaboration with team, and maintaining store standards including pricing and displays.