Shift Lead — Store Ops & Customer Experience

Walgreens; Highland (IN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a capable team member to support store operations and customer service. You will open and close the store in the absence of management, handle cash, process refunds, and assist with deliveries as needed.

Responsibilities include delivering a friendly customer experience, greeting customers, resolving questions, and ensuring pricing accuracy and clean, organized shelves. This role emphasizes teamwork and adherence to store policies.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and assisting with products and services, resolving issues for a positive experience.
• Maintains store keys for opening/closing and supports inventory, pricing, and housekeeping tasks.

Skills

Leadership experience

Customer service

English proficiency

Job description

Walgreens is seeking a capable team member to support store operations and customer service. You will open and close the store in the absence of management, handle cash, process refunds, and assist with deliveries as needed.

Responsibilities include delivering a friendly customer experience, greeting customers, resolving questions, and ensuring pricing accuracy and clean, organized shelves. This role emphasizes teamwork and adherence to store policies.