Shift Lead - Customer Experience & Store Ops

Walgreens; Lexington (NC); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Lexington, North Carolina is hiring a store associate to support daily operations, greet customers, stock shelves, process transactions, and ensure the floor and stock room are ready for the business day. This role opens and closes the store in the absence of store management and handles necessary system start-ups and cash handling.

The ideal candidate delivers a distinctive customer experience, assists with vendor deliveries, manages returns and refunds, and helps maintain pricing

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves customer issues to ensure a positive experience.
• Liaises between management and team members when store management is not present; reports disciplinary issues to management.

Skills

Leadership

Customer service

Job description

Walgreens in Lexington, North Carolina is hiring a store associate to support daily operations, greet customers, stock shelves, process transactions, and ensure the floor and stock room are ready for the business day. This role opens and closes the store in the absence of store management and handles necessary system start-ups and cash handling.

The ideal candidate delivers a distinctive customer experience, assists with vendor deliveries, manages returns and refunds, and helps maintain pricing