Shift Lead: Customer Experience & Store Operations

Walgreens; Prospect (KY); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Prospect, KY seeks a reliable store associate capable of opening and closing procedures in the absence of store management. You will handle cash, refunds, and price checks while ensuring a smooth customer experience.

Responsibilities include supporting vendor deliveries, training staff on service standards, maintaining inventory accuracy, and addressing customer questions to drive satisfaction.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and required start‑ups.
• Handles cash drops, returns, refunds, and price modifications at the registers.
• Delivers a distinctive and delightful customer experience and resolves issues.
• Maintains inventory accuracy and supports vendor deliveries and backdoor access as needed.
• Trains and supports team members on service standards, displays, and policies.

Skills

Leadership experience

Customer service

Communication skills

English fluency

Education

PTCB certification or pharmacy license (state requirements)

Job description

Walgreens in Prospect, KY seeks a reliable store associate capable of opening and closing procedures in the absence of store management. You will handle cash, refunds, and price checks while ensuring a smooth customer experience.

Responsibilities include supporting vendor deliveries, training staff on service standards, maintaining inventory accuracy, and addressing customer questions to drive satisfaction.