Shift Lead: Customer Experience & Operations

Walgreens; Hendersonville (NC); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Hendersonville, NC seeks a capable team member to open and close the store when management is not present, handling cash and ensuring the floor and stock room are ready for the business day. You will also process returns, refunds, and register transactions while delivering a friendly customer experience.

The role emphasizes teamwork and operational excellence, with focus on accuracy in pricing, inventory, and compliance.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy licence as required by state.

Responsibilities

• Open and close the store in the absence of store management, including cash handling and ensuring readiness of floor and stock room.
• Completes product returns, order voids, customer refunds, and cash drops to the safe; provides change at cash registers.
• Models and delivers a distinctive and delightful customer experience.

Skills

Leadership experience

English proficiency

Education

PTCB certification or pharmacy licence

Job description

Walgreens in Hendersonville, NC seeks a capable team member to open and close the store when management is not present, handling cash and ensuring the floor and stock room are ready for the business day. You will also process returns, refunds, and register transactions while delivering a friendly customer experience.

The role emphasizes teamwork and operational excellence, with focus on accuracy in pricing, inventory, and compliance.