Shift Lead - Customer Experience & Store Ops

Walgreens; Leander (TX); On-site; USD 17,000 - 28,000; Full time

Job summary

Walgreens is seeking a frontline leader to help open and close the store when management isn’t present, handle cash, refunds, and price adjustments, and ensure the floor and stock room are ready for business. You will greet customers, resolve issues, and model exceptional service while supporting inventory and store upkeep.

This role emphasizes teamwork, cash handling accuracy, and delivering a distinctive customer experience in a fast-paced retail environment.

Qualifications

• Past leadership or supervisory experience in retail.
• Fluent reading/writing/speaking English required.
• Experience with cash handling and POS systems preferred.
• Understanding of store operations and customer service standards.

Responsibilities

• Opens and closes the store in the absence of management, with system start-ups and cash handling.
• Handles cash drops, refunds, and maintains accurate register records.
• Delivers a distinctive, friendly customer experience and helps customers find products.
• Supports inventory, pricing updates, and basic store upkeep including backroom operations.
• Assists with vendor deliveries and maintains store cleanliness and appearance.
• Acts as a liaison to communicate tasks when management is not present.

Skills

Leadership

Retail Key Holder

Customer Service

English Proficiency

Cash Handling

Tools

Cash Registers

Store Systems

Job description

Walgreens is seeking a frontline leader to help open and close the store when management isn’t present, handle cash, refunds, and price adjustments, and ensure the floor and stock room are ready for business. You will greet customers, resolve issues, and model exceptional service while supporting inventory and store upkeep.

This role emphasizes teamwork, cash handling accuracy, and delivering a distinctive customer experience in a fast-paced retail environment.