Shift Lead - Customer Experience & Store Ops

Walgreens; Clearwater (FL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a dedicated team member to open and close the store in the absence of store management, manage cash and POS transactions, and ensure the sales floor and stockroom are ready for daily operations. You will handle returns, refunds, and cash drops, while delivering a trusted Walgreens customer experience.

Focus on accurate pricing, inventory, and customer service. This role emphasizes teamwork, safety, and adherence to company policies in a fast-paced retail environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains any required PTCB certification or state pharmacy license.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at cash registers.
• Models and delivers a distinctive and delightful customer experience.

Skills

Leadership experience

Customer service

English fluency

Education

PTCB certification or state pharmacy license

Tools

Cash register system

Store management systems

Job description

Walgreens is seeking a dedicated team member to open and close the store in the absence of store management, manage cash and POS transactions, and ensure the sales floor and stockroom are ready for daily operations. You will handle returns, refunds, and cash drops, while delivering a trusted Walgreens customer experience.

Focus on accurate pricing, inventory, and customer service. This role emphasizes teamwork, safety, and adherence to company policies in a fast-paced retail environment.