Shift Lead: Customer Experience & Store Ops

Walgreens Co.; Lake Villa (IL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Illinois (Lake Villa) seeks an experienced associate to open and close the store, handle cash, and ensure readiness for business hours. You will engage customers, resolve issues, and support inventory, pricing, and display effectiveness to drive a positive shopping experience.

The role emphasizes accountability, teamwork, and adherence to store policies, with opportunities to coach others and contribute to smooth operations in a dynamic retail environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store, perform required start-ups, cash handling, and ensure floor and stock room are ready for the business day.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change to registers.
• Model and deliver a distinctive and delightful customer experience.
• Greet customers and assist with products and services; resolve issues to ensure a positive experience.
• Coach team members on customer service best practices and Walgreens service traits.
• Hold store keys to open/close without management when needed, and assist with vendor deliveries.
• Register all sales, review pricing and scanning errors, and manage price modifications.
• Assist with store displays, pricing, signage, and stock rotation; maintain inventory accuracy.
• Assist with bookkeeping tasks, including cash reports and ledgers; conduct housekeeping and maintenance as needed.

Skills

Leadership experience

English proficiency

Customer service

Education

PTCB certification or pharmacy license

Job description

Walgreens Co. in Illinois (Lake Villa) seeks an experienced associate to open and close the store, handle cash, and ensure readiness for business hours. You will engage customers, resolve issues, and support inventory, pricing, and display effectiveness to drive a positive shopping experience.

The role emphasizes accountability, teamwork, and adherence to store policies, with opportunities to coach others and contribute to smooth operations in a dynamic retail environment.