Shift Lead: Store Ops & Customer Experience

Walgreens Co.; Waukegan (IL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Waukegan, IL is seeking a Customer Experience & Operations Associate to open and close the store when management is unavailable, handle cash, and ensure the floor and stock room are ready for the business day.

You will also assist with vendor deliveries and pricing changes as needed. Primary duties include greeting customers, resolving issues, maintaining accurate inventory, and supporting display setup, with a focus on a friendly, efficient shopping experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring readiness of floor and stock room.
• Completes product returns, order voids, customer refunds, and cash drops to the safe; provides change to registers as needed.
• Greet customers and help with products and services to deliver a positive experience.
• Maintain accurate inventory counts and proper pricing/signage across departments.
• Assist with vendor deliveries, backdoor operations, and display resets when required.
• Support basic bookkeeping tasks and ensure store policies are followed.

Skills

Leadership experience

Retail key holder

English fluency

Job description

Walgreens Co. in Waukegan, IL is seeking a Customer Experience & Operations Associate to open and close the store when management is unavailable, handle cash, and ensure the floor and stock room are ready for the business day.

You will also assist with vendor deliveries and pricing changes as needed. Primary duties include greeting customers, resolving issues, maintaining accurate inventory, and supporting display setup, with a focus on a friendly, efficient shopping experience.