Shift Lead: Customer Experience & Store Ops

Walgreens Co.; Kansas City (MO); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a dedicated team member to open and close the store when management is not present, ensuring systems startup, cash handling, and stock readiness for the day. You will assist at the pharmacy out window as needed and maintain accurate cash records.

The role centers on delivering a distinctive customer experience, handling returns and refunds, and supporting inventory and pricing tasks in a busy retail environment. Excellent English communication is essential.

Qualifications

• 1 year of prior leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Desirable: PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in absence of management, including cash handling and floor readiness.
• Handle returns, refunds, cash drops, and provide change at registers.
• Deliver a distinctive and delightful customer experience.
• Engage with customers and assist with products and services to resolve issues.

Skills

Leadership experience

Customer service

Communication

Fluent English

Store operations knowledge

Education

PTCB certification or pharmacy license

Tools

Store systems

Job description

Walgreens Co. is seeking a dedicated team member to open and close the store when management is not present, ensuring systems startup, cash handling, and stock readiness for the day. You will assist at the pharmacy out window as needed and maintain accurate cash records.

The role centers on delivering a distinctive customer experience, handling returns and refunds, and supporting inventory and pricing tasks in a busy retail environment. Excellent English communication is essential.