Shift Lead — Customer Experience & Store Operations

Walgreens Co.; Albuquerque (NM); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a reliable team member to open and close the store when management is not present, handle cash, and ensure readiness for business. You will assist with deliveries, returns, refunds, and cash drops while delivering a distinctive customer experience.

You will engage customers, model service best practices, and support pricing, inventory, displays, and backroom tasks to maintain store standards and compliance. English proficiency is required for daily communications.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store when management is absent, handling required systems start-ups and cash handling.
• Completes product returns, refunds, and cash drops; provides change to registers.
• Delivers a distinctive and delightful customer experience.
• Engages customers by greeting and assisting with products and services; resolves issues for a positive experience.
• Models customer service best practices for the team and ensures proactive help and satisfaction.
• Maintains store keys, assists with vendor deliveries, and supports backroom operations.
• Manages pricing, signage, and local regulatory compliance tasks; performs basic bookkeeping as needed.
• Maintains inventory accuracy across departments and stockroom; supports displays and resets.

Skills

Leadership

English fluency

Job description

Walgreens Co. is seeking a reliable team member to open and close the store when management is not present, handle cash, and ensure readiness for business. You will assist with deliveries, returns, refunds, and cash drops while delivering a distinctive customer experience.

You will engage customers, model service best practices, and support pricing, inventory, displays, and backroom tasks to maintain store standards and compliance. English proficiency is required for daily communications.