Shift Lead: Customer Experience & Store Ops Leader

Walgreens; Holbrook (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens is seeking a dependable team member to open and close the store in the absence of management, manage cash handling, and ensure the floor and stockroom are ready for business. You will greet customers, resolve questions, and model excellent service to colleagues.

The role emphasizes accurate POS handling, pricing updates, and inventory control while supporting the pharmacy and front-end teams. A pharmacy license or PTCB certification is preferred, with strong English communication

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring readiness for the business day.
• Handles customer refunds, cash drops, and POS transactions with accuracy.
• Delivers a distinctive and delightful customer experience and models best practices to the team.
• Maintains store inventory accuracy and oversees pricing changes to reflect local regulations.

Skills

Leadership

English proficiency

Customer service

Education

Pharmacy license or PTCB certification

Tools

Inventory control knowledge

Job description

Walgreens is seeking a dependable team member to open and close the store in the absence of management, manage cash handling, and ensure the floor and stockroom are ready for business. You will greet customers, resolve questions, and model excellent service to colleagues.

The role emphasizes accurate POS handling, pricing updates, and inventory control while supporting the pharmacy and front-end teams. A pharmacy license or PTCB certification is preferred, with strong English communication