Shift Lead: Customer Experience & Store Ops

Walgreens; Del City (OK); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Oklahoma seeks a capable team member to operate the store when management is unavailable, performing opening/closing duties and essential cash handling. You will handle returns, refunds, and register tasks while delivering a friendly, helpful customer experience.

The role emphasizes engaging customers, solving issues, and maintaining accurate pricing and displays across departments. Prior leadership or key-holder experience is preferred.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management and handles required cash tasks.
• Completes returns, refunds, and cash drops, and ensures accurate register records.
• Delivers a distinctive and delightful customer experience.
• Engages customers, answers questions, and resolves issues to ensure satisfaction.
• Maintains store inventory accuracy, pricing, and display standards.

Skills

Leadership

Customer service

English fluency

Team collaboration

Education

Pharmacy license or PTCB certification (preferred)

Tools

Cash registers

Store systems

Job description

Walgreens in Oklahoma seeks a capable team member to operate the store when management is unavailable, performing opening/closing duties and essential cash handling. You will handle returns, refunds, and register tasks while delivering a friendly, helpful customer experience.

The role emphasizes engaging customers, solving issues, and maintaining accurate pricing and displays across departments. Prior leadership or key-holder experience is preferred.