Shift Lead - Customer Experience & Store Ops

Walgreens; Downers Grove (IL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in Downers Grove, IL is seeking a team member to help open and close the store, manage cash, and ensure the floor and stockroom are ready for business. You will greet customers, assist with products, process returns, and support displays and pricing. A year of leadership/retail experience and an English fluency are required.

The role focuses on delivering exceptional customer service, maintaining store standards, and supporting management in operations and merchandising tasks.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management, including systems start-ups and cash handling.
• Completes product returns, refunds, cash drops, and provides change at registers.
• Delivers a distinctive and delightful customer experience.

Skills

Leadership

Customer service

Education

PTCB certification or pharmacy license

Job description

Walgreens in Downers Grove, IL is seeking a team member to help open and close the store, manage cash, and ensure the floor and stockroom are ready for business. You will greet customers, assist with products, process returns, and support displays and pricing. A year of leadership/retail experience and an English fluency are required.

The role focuses on delivering exceptional customer service, maintaining store standards, and supporting management in operations and merchandising tasks.