Shift Lead — Customer Experience & Store Ops

Walgreens; Davenport (FL); On-site; USD 23,000 - 30,000; Full time

Job summary

Walgreens is seeking a candidate to help open and close the store in the absence of management, handle cash and customer transactions, and uphold a high standard of customer service.

The role focuses on operations, merchandising, and daily store upkeep while ensuring compliance with local laws and company policies. Experience in retail leadership and pharmacy-related certifications are preferred for advancement.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.

Responsibilities

• Open/close store in absence of management and ensure all systems/startups are ready.
• Handle returns, refunds, cash drops, and provide change at registers.
• Deliver a distinctive customer experience and assist with deliveries/back door access as needed.
• Maintain pricing, signage, and displays, and ensure compliance with local regulations.

Skills

Leadership

Retail experience

Customer service

English proficiency

Education

Pharmacy license

PTCB certification

Tools

POS system

Job description

Walgreens is seeking a candidate to help open and close the store in the absence of management, handle cash and customer transactions, and uphold a high standard of customer service.

The role focuses on operations, merchandising, and daily store upkeep while ensuring compliance with local laws and company policies. Experience in retail leadership and pharmacy-related certifications are preferred for advancement.